TERMS & CONDITIONS

The site and the products belong to Grillz Marche di Moustachfa Wassim, a sole proprietorship based at Via Nicolò Bonafede 5, 62015 Monte San Giusto (MC), Italy.

• VAT number: 02184970438
• Tax code: MSTWSM03T20Z330X
• Business register (REA): MC-316935
• Email: grillzmarche@gmail.com
• Certified email (PEC): WASSIM.MOUSTACHFA@PEC.FISCOZEN.IT
• WhatsApp: +39 389 482 9784 · Instagram: @grillz.marche

On this page, «we» means Grillz Marche and «you» means the customer. If you buy as a consumer (for personal use, not for your trade or profession) you enjoy all the protections of the Italian Consumer Code (Legislative Decree 206/2005): those rights cannot be waived, and if any clause of these terms conflicts with the law, the law always prevails.

To avoid repeating ourselves, a few words in these terms have a precise meaning:

• Grillz: a removable dental jewel made to measure from your dental impression.
• Impression kit: the kit we ship you to take an impression of your teeth at home (€35 on its own, €25 if you add it to a grillz order, free if you order it together with at least €400 of grillz; outside Italy the shipping difference is added). The free kit is tied to the grillz: if the grillz is cancelled or refunded, the kit you received is charged at the price it would have had in the order (€25, plus the shipping difference outside Italy) and we keep that amount from the refund.
• Photo-gate: our impression quality check: before mailing it back, you send us a photo on WhatsApp or Instagram and we approve it (or ask you to redo it, using the extra material included).
• Order: the configuration you pay for on the site. It becomes a contract when the payment succeeds and you receive the confirmation email.
• Order payment: paid online by credit or debit card, Apple Pay or Google Pay, through Stripe Payments Europe Ltd. See section 4.
• Consumer Code: Legislative Decree 206/2005, the Italian law protecting consumers.

Our grillz are removable fashion jewellery: jewels you wear over your teeth and take off whenever you want. They are made of chrome-cobalt dental-grade alloy ISO 22674 certified, mirror polished. The «silver» version has the colour of silver but is not 925 silver (which oxidises in the mouth); the «gold» version has a gold-effect PVD finish (titanium nitride) and is not solid gold or precious metal.

Minor differences in shine or detail compared with the photos on the site are normal: every piece is hand-finished on your impression.

Instalments with Klarna. Klarna, which lets you pay in instalments, may also appear on the Stripe page. It appears only when Klarna is available for your order and your amount, and Klarna decides whether to accept the request. The credit is granted by Klarna, on its own terms, which you read on its page before confirming. The price of the grillz is the same whatever payment method you use.

In practice: you configure the grillz, enter your details and are taken to the secure payment page. The order comes into existence only when the payment succeeds: from that moment you receive the confirmation email with the link to your tracking page. If you cancel or the payment fails, no order is recorded and nothing is charged. The sales contract is concluded with our order confirmation (section 5).

The following sections on payments, delivery, withdrawal and warranty therefore apply as follows: to the kit immediately, to the grillz from the order confirmation.

The path is this:

• 1. You configure your grillz on the site and see the total.
• 2. You pay online on a Stripe page: when the payment succeeds you receive the confirmation email, and that is the moment the contract is concluded.
• 3. I send you the kit, or we arrange your dentist or the partner dental practice, and I confirm timing by email or WhatsApp.
• 4. How the impression reaches us: you take it at home with the kit (with photo-gate), or it is taken by your own dentist or by a partner dental practice, by appointment.
• 5. Production and shipping: once impression and payment are confirmed, your piece goes into production.

Who can order. Orders are for adults only. If you are under 18 you may order only with the consent of a parent (or whoever holds parental responsibility): at checkout you confirm this by ticking a box.

A grillz is made for your mouth only: once production has started, the order can no longer be cancelled or changed. Before that moment you can always write to us to correct or stop everything.

If your request contains an obvious error (for example a clearly wrong price caused by a technical glitch), we will let you know and offer you the correct price before proceeding: you are free to walk away at no cost.

All prices are in euros and are those shown on the site at the time of your request:

• «Silver» grillz (polished chrome-cobalt): from €130 per tooth.
• «Gold» grillz (gold-effect PVD finish): from €310 (2-tooth minimum).
• Home impression kit: €35 on its own, shipping within Italy included (€25 if you add it to a grillz order). Outside Italy the shipping difference is added: the kit on its own costs €47 in the European Union and €57 in the rest of the world; inside a grillz order €37 in the European Union and €47 in the rest of the world.
• Tracked shipping: €8 within Italy, €20 within the European Union, €30 to the UK, USA and the rest of the world.
• Free shipping within Italy on orders with €200 or more of grillz, and a free impression kit on orders with €400 or more of grillz if you order the kit together with the grillz. The thresholds count the grillz only (price of the piece, customisations and finishes): kit and shipping are not counted, and they are measured before any voucher or code. Free shipping applies only within Italy; outside Italy, with the free kit, the kit's shipping difference is still due. The kit bought on its own stays at €35.

Welcome voucher. On your first visit the site may offer you a €10 voucher on your first order, which you activate by leaving your email. The conditions: it applies to at least €200 of grillz (the impression kit and shipping are not counted, as for the thresholds above), on every grillz on the site, shop pieces included; it is valid for 48 hours from activation, then it expires and cannot be reactivated; once per person, on the first order only: it does not apply if you already have a paid order with the same email, or if a welcome voucher has already been used with the same phone number; it works only with the email you activated it with; it cannot be combined with other discount codes (if you have two, the one that saves you more is applied). If you opened the payment page while the voucher was still valid, you have 30 minutes to complete that payment with the discount. If the voucher expires before you pay, the total goes back to full price and we show it to you before you pay. The voucher cannot be exchanged for cash.

Reminder and reminder voucher. If you leave your order halfway after entering your details at checkout, without the offers tick you get at most one reminder email, with no offers. If instead you ticked the offers box (optional, you can withdraw it at any time from the link at the bottom of every email), the first email may carry a personal €10 voucher, with the same conditions as the welcome voucher: at least €200 of grillz (impression kit and shipping not counted), once per person (you don't get it if you already had a welcome or reminder voucher), valid for 48 hours from when the email is sent (day and time are written in the email), only with the order's email, it cannot be combined with other codes. The voucher is already applied to the link in the email; after it expires the link still works at the full price, which we show you before you pay.

Customisation extras (open face, texture, stones, etc.) are priced in the configurator and itemised in the quote. The binding price is the one in the summary we confirm to you in writing: if the price list changes between your request and our confirmation, we tell you before proceeding and you remain free to decline.

The impression kit costs €35 on its own, shipping within Italy included (outside Italy €47 in the European Union, €57 in the rest of the world) — or €25 if you add it to a grillz order (outside Italy €37 in the European Union, €47 in the rest of the world), free if you order it together with at least €400 of grillz (outside Italy the shipping difference still applies) — and within Italy it reaches you in 2–4 working days. It contains the material to take your dental impression yourself, plus extra material to repeat the attempt if needed.

Before mailing the impression back, the photo-gate applies: you send us a photo of the result on WhatsApp or Instagram and we check it. Only after our OK do you pack it up. If the impression is not precise, you redo it with the included material, at no extra cost. This way no unusable impression travels by post and no grillz is built on a flawed base.

The kit is not a made-to-measure product: for your right of withdrawal on the kit, see section 9 and the Returns & Refunds page.

Standard production time: 4-6 weeks from when your valid impression arrives, with the order confirmed. This is the delivery term we agree with you when you order. Shipping is by tracked courier.

If the impression never arrives. If we have not received a valid impression within 60 days of payment (taken with the kit, by your own dentist or by the partner dental practice), we refund the grillz and its shipping and keep only the price of the impression kit, if you ordered it: what you paid or, if you received it free, its price in the order (€25, plus the shipping difference outside Italy). The refund goes back to the same payment method.

By law (art. 61 of the Consumer Code), unless we agree otherwise, we must deliver within 30 days of the conclusion of the contract. If we miss the agreed deadline, you may set us a reasonable additional deadline in writing; if we still fail to deliver, you may terminate the contract and receive a full refund of what you paid.

If a significant delay occurs (more than 7 days past the date we communicated), we will notify you and give you a new date in writing. This commitment adds to the legal remedies above and never replaces them.

The general rule for online purchases is that consumers have 14 days to change their mind and withdraw without giving reasons (art. 52 of the Consumer Code). But the same law provides exceptions, and one applies precisely to grillz:

Mind you: losing the right of withdrawal does not mean losing your protections. If the grillz arrives defective, different from what you ordered or with a wrong fit, the 2-year legal warranty (section 10) and our extra guarantees (Returns page) fully apply.

The impression kit, by contrast, is not made to measure: if you have not opened it, you may withdraw within 14 days of delivery and get a refund. Once the seal is broken, withdrawal is excluded for hygiene reasons (art. 59(e)). The full procedure and the withdrawal form are on the Returns & Refunds page.

Every grillz and every kit is covered by the legal warranty of conformity for 24 months from delivery (arts. 128–135 of the Consumer Code). It is a right the law gives you as a consumer, and no seller can shorten or exclude it.

The warranty covers lack of conformity: manufacturing defects (porosity, non-conforming finish, wrong detailing), a product different from the one ordered, or an incorrect fit attributable to our workmanship. If the defect appears within one year of delivery, it is presumed to have existed at delivery: you do not have to prove anything.

The remedies provided by law, in this order: restoring conformity (repair or replacement: in our case, as a rule, remaking the piece free of charge) and, if that is impossible or fails, price reduction or termination of the contract with a refund.

On top of that, as our own voluntary guarantees (which add to and never replace the legal one): a free refit within 30 days if the fit is not perfect, and fast remakes for workmanship defects. Details on the Returns & Refunds page.

The warranty does not cover normal wear, damage from misuse (sleeping with it, eating with it habitually, bending, drops) or alterations made by third parties.

A grillz stands up to daily wear if you treat it like a jewel, not like a tooth. Ground rules:

• Take it off to sleep and, whenever possible, to eat.
• Clean it regularly with lukewarm water and a soft toothbrush; dry it before storing it in the case provided.
• Keep up your oral hygiene: brush your teeth before wearing it.
• It is not an orthodontic appliance: do not use it to «fix» your teeth and do not modify it yourself.
• Keep it away from children: it is a small object that can be swallowed accidentally.

In case of persistent discomfort, irritation or pain, stop using it immediately and see your dentist; then write to us so we can work out together what happened.

The Grillz Marche name, logo, texts, photos, videos, 3D models and designs published on the site belong to Grillz Marche or their respective owners. You may share them on social media crediting us, but you may not copy or use them commercially without our written consent.

Custom designs developed for your order and the related production files remain the property of Grillz Marche; the physical piece, of course, is yours. If you send us reference images for a design, you warrant that you have the right to use them.

We are liable for damage caused by our wilful misconduct or gross negligence and for everything the law does not allow to be excluded: nothing on this page limits your non-waivable consumer rights or our liability for personal injury.

We are not liable for damage caused by use of the product contrary to the instructions in section 11, by third-party alterations, or by incorrect information you provided (for example an impression taken badly and shipped skipping the photo-gate).

We do our best to keep the site available and error-free, but we cannot guarantee it will always be up or perfectly accurate: if you spot a mistake, tell us and we will fix it.

If something goes wrong, the fastest channel is us: write to grillzmarche@gmail.com or on WhatsApp at +39 389 482 9784, quoting your order number. We reply within 24 working hours with an action plan.

If we cannot reach an agreement, as a consumer you may turn to an alternative dispute resolution (ADR) body under arts. 141 et seq. of the Consumer Code, for example the mediation service of the Marche Chamber of Commerce, or bring the matter before a court (section 15).

A transparency note: the EU ODR platform for online disputes was shut down on 20 July 2025, so you will no longer find the link many sites still display. Your right to use ADR bodies remains fully intact.

These terms are governed by Italian law.

If you are a consumer, any dispute falls under the exclusive, non-waivable jurisdiction of the courts of the place where you reside or are domiciled (art. 66-bis of the Consumer Code): no clause can impose a different court on you. If you buy in the course of a business or profession, the competent court is Macerata.

Once the impression is ready and has cleared the photo-gate (section 7), the parcel has to come back to us. You can drop it at a post office yourself or have the courier collect it from your door: it is your call and it changes nothing about your order. If you go for the home pickup, we send you a page with the details ready to copy (recipient, parcel format, contents to declare) and the link to the courier site.

What we cannot see. Whatever you type on the courier site stays between you and them: we have no access to your account, to the details you enter, to the payment method or to the receipt. All that reaches us is what you tell us yourself — in the "I booked it" form or on WhatsApp: day, time slot and, if you share it, the shipment code.

Who carries the risk. On the return leg you are the sender, so the transport contract is between you and the courier and the parcel travels at your risk, unless we agree otherwise in writing (that is the case, for instance, with free pilot kits and any time we buy the pickup ourselves: you are still the formal sender, but the cost and the risk are ours). In practice: if the parcel is lost or damaged, only the sender can claim whatever compensation the courier provides. Write to us straight away regardless: we tell you how to redo the impression and on what terms, and where the mistake is ours you do not pay for the new material.

If the courier never shows. It can happen. What follows — whether the failed attempt is charged, whether you can rebook and on what terms — is decided by the courier, not by us: what counts is what their service terms say, on their site. One thing we do guarantee: you pay us nothing, neither for the failed attempt nor for the pickup. Write to us and we work out the fix together (try again, drop the parcel at a post office, or let us handle it). If we were the ones who bought the pickup, we take care of it and ask you for nothing.

Timing. Send the impression back within one to two weeks: that is the window in which the silicone stays stable in transit, and it is the same figure you find everywhere else on this site. If you need longer, write to us and we sort it out — your order stays valid up to the 60 days from payment in section 8 — but past that window we may have to ask you to take the impression again. Change your mind entirely and all you have to do is tell us: the refund follows the rules of section 8, free kit included.

If something goes wrong, the channel is always the same: WhatsApp +39 389 482 9784 or grillzmarche@gmail.com, quoting your order number. We reply within 24 working hours. For transport failures (missed pickup, delay, damaged parcel) the formal complaint has to be filed with the courier, because the transport contract is yours: if you want a hand writing it, we give it.

On orders with at least €300 of grillz (only the grillz count, as for the thresholds in section 6: impression kit and shipping excluded) you can choose at checkout between two ways to pay: everything now, which is the default, or half now and the rest when the piece is ready. The deposit is half the order total (after any free items and vouchers), rounded up to the euro; the balance is the rest. You see both amounts next to the choice before paying, in the order confirmation email and in the balance email. The deposit is not available for the impression kit bought on its own, nor when you use a gift card balance.

• When you pay the balance. When the piece is ready, before shipping it, we send you an email with the link to pay the balance on Stripe. From then you have 14 days: the due date is written in the email, and after that day the link no longer works (write to us and we decide together).
• What ships before the balance. The impression kit, if you ordered it, ships right after the deposit. The finished piece ships only after the balance.
• The deposit is a confirmatory deposit (art. 1385 of the Italian Civil Code), with both sides the law provides: if you don't pay the balance within the 14 days, the deposit stays with Grillz Marche and the order is closed; if we don't deliver your piece, we give you back double the deposit. Your statutory rights always remain, including those for non-delivery (section 8).
• No withdrawal. The grillz is made to measure: with the deposit too, the right of withdrawal is excluded (art. 59(1)(c) of the Italian Consumer Code; section 9). The 2-year legal warranty remains (section 10).
• If the impression doesn't arrive. The rule of section 8 applies: if within 60 days of paying the deposit we don't receive a valid impression, we refund the deposit and keep only the price of the impression kit, if you ordered it.

We may update these terms: your order is always governed by the version in force at the time of payment, which is the one published on this page with the revision date at the bottom.

Any question about these terms: grillzmarche@gmail.com · PEC WASSIM.MOUSTACHFA@PEC.FISCOZEN.IT · WhatsApp +39 389 482 9784.